If you are the customer or end user of one of our clients, you may not have heard of us or know who we are. Nevertheless, there is nothing more important to us than our relationship with you. You may not know why we would hold data about you in our system. We process data on behalf of companies with who you have a relationship and have shared your data with. We help them serve you better by the processing data about you. We are committed to the privacy and security of any personal information about you that has been provided to us. This privacy policy explains how we protect your rights and care for your information as the data processor.
Tudodesk online services and the website https://www.tudodesk.com and [clientdomain].tudocommerce.com are provided by Tudodesk. Our datacenters are in the US.
We are a provider of sales tools, customer relationship, management, payment, survey, point-of-sale and analytics tools that help our clients serve and give their clients a better service.
We are a processor. Our tools and services are used by the businesses that serve you. Our clients are worldwide and generally small to medium size companies.
Individuals do not use our services directly. Business working with consumers, businesses or employers gather information to better serve their clients. These businesses use our platform to hold, analyze and get the most from the information they collect.
Each client uses data differently. What is common is that they compile data that helps them better relate to you and provide services in a faster more reliable organized fashion.
We don’t generally collect information directly from any individual. Our clients collect information about their clients or employees and then either directly or with our help using the web widgets we provide put that data into our system where they can benefit from the tools and services we provide. There are some exceptions:
Clients determine how they will use the platform for the processing of the data they collect. Each may differ in the services they elect to use, whether there are customizations and whether any third-party integrations will be used. The client is bound by contract and T&C to comply with all applicable laws in the proper use of the platform.
Tudodesk uses cookies to process information including standard internet log information and details of the visitor’s behavioural patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site.
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Tudodesk’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent.
For more info about the cookies, we make use of, please visit https://www.tudodesk.com/cookies
We use a select number of trusted external service providers for certain technical data analysis, messaging, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential.
We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in our Terms of Service.
Tudodesk will not sell this information, rent it, or exchange it with any third party. We will share your personal information with third parties only in the ways that are described in this privacy policy. The Company uses the information that was gathered to service you, bill you analyze usage of our service
However, if requested by law, The Company holds its right to share your information with the authorities; as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
GDPR assures that the rights and intentions of every individual regarding their personal data are respected. Any individual can request to access the data we hold about them, assure it is current, correct and complete, and if the individual providing consent for that data to be processed, can revoke that consent freely. Individuals can also request that specific data held about them be updated, modified or deleted, or that all data about them be forgotten or ported. Individuals can make decisions regarding marketing preferences and the movement and transfer of their data. If you are an end user you should contact our client who is controlling your data, If you are our client you can exercise these rights by request to dpo@tudodesk.com
Tudodesk will use the email provided in the registration process to send a welcome email, billing and invoice information, news and updates. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page, or you can contact us.
We will also send you service-related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You do not have an option to opt out of these emails, which are not promotional in nature.
If you are an end user of our client or an agent you may also receive emails from our system. These emails have unsubscribe instructions included them, or by accessing the email preferences in your account settings page, or you can contact your data controller (our client). If you experience difficulty you can email: dpo@tudodesk.com
If you choose to use our invite agents to our Service, we will ask you for that agent's name and email address. We will automatically send a one-time email inviting that agent to use the Service. The Company stores this information to validate authorized users. Agents may contact us at support@tudoesk.com to request that we remove this information from our database.
Our website includes social media features, such as the Facebook Like button and widgets, such as the ‘Share This’ button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Anytime you post on our blog please be aware that you are posting using a third-party application and we have no access or control over this information. To request removal of your personal information from our blog, you can either log into the third-party application to remove your comment, or you can contact the appropriate third-party application. Your interaction with these features is governed by the privacy policy of the company providing it.
Our clients can publish personal testimonials of satisfied end-users on their client portal. These endorsements are typically seen when the client provides proposals to end users. If you wish to update or delete your testimonial, you should contact our client directly or contact support@tudodesk.com.
There may be specific activities or reasons for which you may provide personal information about other people, such as their name, email address and phone number. This information is only used for the sole purpose of completing your request and for completing the service for which the information was provided.
The security of your personal information is important to us. When you enter sensitive information, such as a credit card number and/or geo-location data on our order forms or use the Service, we encrypt the transmission of information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site, please contact us at support@tudodesk.com.
We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site.
If you have an account with us, we will notify you of any material modifications by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the site and or services following the effective date of any modifications to the privacy policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this privacy policy automatically take effect as soon as you access our services or 30 calendar days after they are initially posted on our site. Your use of the site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.
Who to contact with any requests, concerns, or complaints It is our hope that we would have the opportunity to cure any concerns that you may have regarding our site, your rights, and the care of your data by contacting us. If you have any questions or concerns regarding this Privacy Policy, the practices of this website or your dealings with this website, please contact us using the information below:
Tudodesk dpo@tudodesk.com
Policy effective May 23rd, 2018
